Dispatch and Delivery | Back Care Beds
Our new Factory showroom will be opening 8th January 2024 by appointment

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Dispatch & Delivery


Having purchased a new adjustable bed, mattress. we will arrange delivery if you are confident enough to install these items yourself. Complete beds are sent by carrier, or you can opt for collection direct from our workshop in your own vehicle. Adjustable bed accessories will usually be dispatched via DPD within 1-3 days.

Bespoke 2-man delivery

This is a very popular choice for the customer that prefers the convenience and bespoke feeling, to ensure delivery to a room of your choice. This is a white glove delivery service, with specially trained teams ensuring your goods are delivered safely, securely and on time. You will receive a text and/or email by the close of business on the Monday of you selected week outlining a selected day and 3-hour time slot.

If your delivery has not arrived on time, you must contact the delivery company to get an updated delivery time. If you have still not had a delivery after 24H you should contact a member of our customer service team directly.

By pallet.

This service is mostly only used for deliveries to Ireland, Isle of Man, and Scottish islands. This is not advisable for inner city locations due to heavy goods transport lorries, this is a kerb side delivery only, where this could cause an obstruction to other street users, and you would need to dispose of the left pallet.


Once your order has been dispatched your delivery will arrive to your door within one working day. You will receive a text and/or email before to let you know it's due for arrival. On the morning of the delivery, DPD will send you another text with a 1-hour delivery slot. You'll have the option to reschedule your delivery, leave it with a neighbour or select a secure location on the property.

Please note that all deliveries can be affected by your location, adverse weather conditions and our stock.

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